When you select a Jump Client, a details pane appears to the right of the Jump interface. Searchable fields include Comments, Console User, Domain, FQDN, Group, Hostname/IP, Jump Method, Last Accessed, Name, Private IP, Public IP, Status, Tag, and Workgroup. To change the fields you are searching, click the magnifying glass and check or uncheck any of the available fields. Enter a string in the search field and then press Enter. In addition to browsing for Jump Clients, you can search based on multiple fields. The representative console remembers the column order and the sort order the next time the representative console is launched. To facilitate browsing the Jump Clients list, you may drag the columns into any order you wish, and then sort a column by clicking the column header. Your account settings determine what Jump Item permissions you have, including which Jump Groups you can access and which types of Jump Items you are allowed to use.
Bomgar jump client setup install#
To access an individual computer without end-user assistance, install a Jump Client on that system either from within a session or from the Jump Clients page of the administrative interface. It offers an amazing range of features for the price and should be a serious contender for those businesses where security is paramount.Use Jump Clients to Access Unattended Computers It took a while to get to grips with the myriad security policies but, once we were over this hurdle, we found that BomgarCloud for Remote Support wasthe best at putting teamwork into support services.
At this point Bomgar will present them with a survey to gauge their satisfaction with the support session, which is a neat touch. If permitted, users can end support sessions at any time simply by closing the client's message window. Meanwhile, sessions can be recorded, transferred to other representatives or shared with them, and presentations can run to multiple users through screen sharing. The console can have open connections to multiple systems,and we found swapping between them easy. This includes a screen view and access to other tools, including a command shell, Registry editor and power or reboot controls. All remote connections are encrypted with 256-bit AESand the console loads a new tab for the remote system.
Bomgar jump client setup full#
Policy settings control whetherthe remote user must permit the connection request, which can also be set for file transfer, screen sharing and full control. Systems with Jump Clients installed are displayed in the support portal, where support representatives can initiate a remote session by clicking them. Users aren't required to configure the Jump Client, which will only connect to the appliance URL provided when the installation file was created. Custom clients are created from the appliance's admin console and available for all versions of Windows, OS X (including El Capitan) and Linux. At the end of a session, the Jump Client is completely removed from the remote machine, but you can install it permanently if you want to maintain persistent connections to the support console.
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